Technical Support Specialist I
Marietta, OH Marietta, OH Full-time Full-time Job Purpose This position is responsible for providing technical support to all levels of associates and all lines of business which includes; Bank Operations, Retail Banking, Commercial Banking, Trust & Investments, and Insurance and assist in resolving vendor issues.
Job Duties Provide technical support to network users as part of a Helpdesk team environment.
Work with team members and vendors to resolve technical problems.
May work with both software and hardware vendors to resolve issues.
Communicate regularly with team members at all levels.
Keep up to date with technology advances in the industry and marketplace.
Ethical behavior, adhere to Peoples policies, procedures and core values of Business with Integrity.
Focus on individual user incidents and problems.
Enter user phone messages and emails to Helpdesk.
Manage Helpdesk tickets; edit calls, categorize, prioritize, assign, escalate, monitor stale calls, and reconcile with WSC Password resets and unlocks (AD, Notes, and other 3rd party systems) Teller new branch setups File directory (share) access grants Notes databases access grants VoIP voice mail password resets New printer queue captures Check and release email quarantines Complete most administrative tasks Will perform special projects as assigned.
Education, Experience and Job Skills Bachelors degree in a technical field such as information systems or computer science or equivalent work experience.
MCP, COMP TIA A
certification or other applicable certifications preferred Good general understanding and concept of what operating systems are and how workstations and servers interact (DOS, Windows, Unix).
Previous experience in a Helpdesk environment.
Knowledge of Microsoft Office applications and Web sites Email knowledge and usage Computer hardware skills & knowledge Phone skills (ability to troubleshoot and talk users through problems over the phone) and professional demeanor Team Player, willingness to both coach others and to be coached Ability to perform assigned duties with limited supervisory assistance Excellent oral and written communication and documentation skills Ability to explain technical things in simple English Ability to perform tasks under pressure, to multi-task, prioritize, and meet tight deadlines Excellent listening skills Attention to detail and organizational skills Basic Qualifications Bachelors degree in a technical field such as information systems or computer science or equivalent work experience.
Equal Opportunity Employer M/F/Disabled/Vet; For inquiries regarding employment with Peoples Bank, email email protected .
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Duties Provide technical support to network users as part of a Helpdesk team environment.
Work with team members and vendors to resolve technical problems.
May work with both software and hardware vendors to resolve issues.
Communicate regularly with team members at all levels.
Keep up to date with technology advances in the industry and marketplace.
Ethical behavior, adhere to Peoples policies, procedures and core values of Business with Integrity.
Focus on individual user incidents and problems.
Enter user phone messages and emails to Helpdesk.
Manage Helpdesk tickets; edit calls, categorize, prioritize, assign, escalate, monitor stale calls, and reconcile with WSC Password resets and unlocks (AD, Notes, and other 3rd party systems) Teller new branch setups File directory (share) access grants Notes databases access grants VoIP voice mail password resets New printer queue captures Check and release email quarantines Complete most administrative tasks Will perform special projects as assigned.
Education, Experience and Job Skills Bachelors degree in a technical field such as information systems or computer science or equivalent work experience.
MCP, COMP TIA A
certification or other applicable certifications preferred Good general understanding and concept of what operating systems are and how workstations and servers interact (DOS, Windows, Unix).
Previous experience in a Helpdesk environment.
Knowledge of Microsoft Office applications and Web sites Email knowledge and usage Computer hardware skills & knowledge Phone skills (ability to troubleshoot and talk users through problems over the phone) and professional demeanor Team Player, willingness to both coach others and to be coached Ability to perform assigned duties with limited supervisory assistance Excellent oral and written communication and documentation skills Ability to explain technical things in simple English Ability to perform tasks under pressure, to multi-task, prioritize, and meet tight deadlines Excellent listening skills Attention to detail and organizational skills Basic Qualifications Bachelors degree in a technical field such as information systems or computer science or equivalent work experience.
Equal Opportunity Employer M/F/Disabled/Vet; For inquiries regarding employment with Peoples Bank, email email protected .
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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